Policies

 

Return/Exchange Policy

CONTACT: Your satisfaction is of utmost importance. Sabrinah Renee, boutique jeweler supplies detailed descriptions and accurate pictures of all jewelry to ensure that you are happy with your purchase. If you wish to return or exchange your jewelry, please contact Sabrinah within 10 days of your purchase. 
email sabrinah@sabrinahsart.com
phone (717) 304-5289
RETURN SHIPPING: Sabrinah Renee, boutique jeweler will not be responsible for the shipping costs of returned items. Returned jewelry must arrive in an unworn, undamaged state and will incur a 15% re-stocking fee. Exchanges will be shipped upon receipt of the original item.
CUSTOM JEWELRY: Custom jewelry MAY NOT be cancelled or returned! Exchanges or alterations to custom jewelry can be discussed on an individual basis. Sabrinah Renee, boutique jeweler will not be responsible for any errors in shipping information entered during the ordering process. If you note that there is an error, please contact me as soon as possible to correct this.

Cancellation policy

Please contact me as soon as possible if you wish to cancel an order. Any cancellations must take place before your jewelry is shipped. If your cancellation request is not received before your jewelry is shipped, your order will fall under the return policy.

Shipping Policy

IN-STOCK ITEMS: Jewelry orders for in-stock items will be shipped out within two business days. Please allow time for correspondence and construction of custom jewelry items. A timeline for custom jewelry will be worked out on an individual basis.
SHIPPING SERVICE: All Shipping is done through the United States Postal Service (USPS), First Class, unless requested otherwise. First Class provides a tracking number for your order. Shipping insurance is NOT included in the shipping cost. If you prefer shipping insurance, please state so in the comment field of your order.
DAMAGED ITEMS: If you receive a damaged item, do not open it. Instead, refuse delivery and have the package returned un-opened.
RATES: Shipping Rates are as follows:
First Class: $5.00; allow up to 7 days

Custom Jewelry Policy

DEPOSIT: A $50 non-refundable deposit is required to begin any custom jewelry order. A payment link will be sent to your email to provide your deposit total and link for payment through PayPal.  
EMAIL REQUIRED: I routinely send photos of loose gemstones, sketches, and jewelry construction photos of custom pieces through email. This is an important part of the custom jewelry process. Please be sure to check your SPAM folder as emails may occasionally land there.

PAYMENT: Once you are satisfied with the look of your jewelry, I will then send another PayPal payment link for the remainder of your total. Payment for custom pieces is required within 7 days from receipt of payment link via email.
LAYAWAY: Layaway is an option available to all customers. Please contact me at sabrinah@sabrinahsart.com for inquiries.
SHIPPING: Once payment is received, your jewelry is shipped within 2 business days via USPS First Class mail with tracking.
RETURNS: Please note, custom jewelry MAY NOT be returned. Exchanges or alterations to custom jewelry can be discussed on an individual basis.

Privacy Policy

Updated November 19, 2016

Sabrinah Renee, boutique jeweler takes your privacy very seriously.  We do not sell your personal information to anyone.  We never see your credit card information, which is collected through the processes described below.

Our website is powered by Squarespace. Squarespace's Privacy Policy

COLLECTION: Your account information is collected only to provide a service to you.  This includes personal information such as your name, address, email, and phone number.  We use this information in various portions of the ordering process: for completing the transaction, for shipping purposes including, but not limited to the calculation of shipping charges and means of shipping. Your information may also be used to contact you in regards to any questions that may arise during the processing of your order or to provide you with status updates.
At your request, should you choose to receive additional special updates, you may be contacted regarding shows, specials, or events.

PAYMENT INFORMATION: Your payment information is not visible to us.  Squarespace sites such as this one transmit your payment data via encrypted connection to a payment processor called Stripe.  Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. We don’t store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations.

In the case of custom jewelry payment, your payment information is collected and processed through PayPal.  PayPal is a trusted resource and uses your information in accordance with PayPal’s Privacy Policy.

Contact Us

Sabrinah Chappell, Jewelry Designer
sabrinah@sabrinahsart.com
717-304-5289

Disclaimer

The item descriptions on this website are provided to offer our customers a better understanding of how the artwork was created as well as what the components stand for and represent. Sabrinah Renee, boutique jeweler in no way condones nor recommends the use of these items as the sole treatment of medical illness, for treatment of medical illness please consult your doctor.  These descriptions represent the qualities of the stones for enjoyment and appreciation. Thank you for your understanding.