Our contact information Sabrinah's Artisan Adornments Hershey, PA 17033 PHONE: 717-304-5289 (between 8 a.m. and 12 p.m. Eastern) EMAIL: sabrinah@sabrinahsart.com FAX: 717-298-4532 Shipping Information Your orders will be filled as soon as they are received for items in stock that have been purchased online. Please allow time for correspondence if you have a special custom request order. Orders received before 10 a.m. are usually shipped out that business day, however, orders received thereafter will be shipped the following business day. Depending on your shipping method, you will be contacted with a tracking number if applicable and estimated delivery date if available. Shipping Rates are as follows: $0 - $199.99: Flat fee of $8.00 S & H Orders over $200: No S & H fees Taxes Sales Tax will be applied for all Pennsylvania shipments Return/Exchange Policy We pride ourselves in providing detailed descriptions and accurate pictures of all jewelry. However, if you wish to return or exchange any jewelry, please contact us by email within 10 days of purchase. Sabrinah's Artisan Adornments will not be responsible for the shipping cost of returned items. A refund will be granted minus a 15% restocking fee only if the jewelry is returned in its original un-damaged and sellable state. The re-stocking fee will not be applied to exchanges, only to returns. Exchange items will only be shipped up receipt of the original item. Please e-mail for full return shipping address: Sabrinah's Artisan Adornments Hershey, PA 17033 Shipping insurance is included in the shipping cost. If you receive a damaged item, do not open it. Instead, refuse delivery and have the package returned un-opened. Sabrinah's Artisan Adornments will not be responsible for any errors in shipping information entered during the ordering process. If you note that there is an error, please contact us at sabrinah@sabrinahsart.com ASAP to correct this. We check our e-mail and update orders prior to shipping all packages. If you desire jewelry alterations or have item-specific questions, please contact Sabrinah to discuss your ideas. Cancellation policy You have the option to cancel your order prior to it's shipment. If your cancellation request is not received before your shipping confirmation email is sent, your order will then fall under the return policy. When in doubt, it is best to call us with any changes in your order. Disclaimer The item descriptions on this website are provided to offer our customers a better understanding of how the artwork was created as well as what the components stand for and represent. Sabrinah's Artisan Adornments in no way condones nor recommends the use of these items for treatment of medical illness, they are solely descriptions for enjoyment, entertainment, and appreciation. Thank you for your understanding. |
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